BuildAid privacy policy

We are BuildAid, an England and Wales charity (charity number1108811) and Scottish charity (charity number SCO47214). We rely on the generosity of our donors and supporters to continue our permanent construction aid work to help vulnerable people and communities deliver the core services they desperately need.

We take our duty to process your personal data very seriously. This policy explains how we collect, manage, use and protect your personal data. If you would like more information or would like to change the way we communicate with you, please contact us here:


Post: My support, BuildAid, Parndon Mill, Parndon Mill Lane, Harlow, Essex CM20 2HP

Phone: 01279 443111

Your personal data is protected by UK legislation, specifically the Data Protection Act 1998, and the Privacy and Electronic Communications (EC Directive) 2003.

What information does BuildAid collect about me?

Personal information is collected directly from you when you interact with BuildAid, for example signing up to an event, participating in an event, volunteering or making a donation. Information may be collected in person, over the phone, online, on paper or by SMS. The information we collect will typically include your name, postal and email addresses, your phone number, your date of birth and your bank details if you are supporting us financially. Very occasionally we may need to collect information that the Data Protection Act considers to be ‘sensitive’. In such instances we would be very clear with you that we wished to collect such information, our reason for collecting such information, and we would only do so with your specific consent and permission. We may also receive information about you from other sources, as explained below.

How is my information used?

We collect this information in order to process your requests and to also keep in touch with you about BuildAid’s work. Examples include: • to provide you with the information you have requested like floor plans, costs and other project information.
• to process donations or other payments and verify financial transactions
• to process Gift Aid donations
• to send fundraising appeals
• to invite you to participate in campaigns
• to record any contact we have with you to help us ensure we provide you with the most appropriate communications
• to notify you of changes to our policies
• to check on your preferences from time to time to ensure they are up to date
• to ensure that content from our site is presented in the most effective manner for you and for your computer

How do you work with third parties in processing my personal data?

Certain third party organisations collect data on our behalf as well as for their own use. We may receive your personal details from third party organisations for our marketing purposes where you have consented for this information to be shared.
Third party organisations we currently receive data from are Just-Giving, Virgin Money Giving, BT My-Donate, Morris Group, GMG group, EvolutionDM, Zebra Fundraising, CAF. These organisations will have their own data protection and privacy policies which you should be aware of.
We may also use other companies to provide services and process your personal data on our behalf, including delivering postal mail, making telephone calls to our supporters, sending emails, processing credit card payments and analysing supporter trends to help us offer you communications that are most appropriate to you and your interests. We will only provide those companies with the information they need to deliver the specific service and we ensure that your data is treated with the same level of care as if we were handling it directly.
We may also disclose or use personal information if required to do so by law and may use external data for the purposes of fraud prevention, for example to comply with money laundering regulations, or otherwise to protect the rights, property or safety of individuals.
Your information may be used to ensure that BuildAid complies with the Fundraising Regulator’s Code of Fundraising Practice, which stipulates that we must take steps to assess and manage risks to our work and reputation with regard to certain levels of donation. More details can be found at
We do not use external services or publications to increase and enhance the information we hold about you. We do not pass your details on to 3rd parties other than for the fair processing and administration of your donations, events participation or volunteering activity. We do not pass your details on to other charities.

How secure is the information I give you?

BuildAid takes the care of your data seriously and undertakes to protect your personal information in a range of ways including secure servers, firewalls and SSL encryption. We follow payment card industry (PCI) security compliance guidelines when processing credit card payments and any personal information transferred between locations will be both encrypted and password protected. Unfortunately, the transmission of information using the internet is not completely secure. Although we will do our best to protect your personal data sent to us this way, we cannot guarantee the security of data transmitted to our site.

How long will you keep my information?

We will retain your information for as long as you have an active relationship with BuildAid. If you cease to have an active relationship with us or request to receive no further contact, we will retain some basic information in order to avoid sending you unwanted materials in the future, and to ensure that we don’t accidentally duplicate information.

How do you use my information if I apply for a job?

Upon applying to work or volunteer at BuildAid, we will only use the information you give to us to process your application and to monitor recruitment statistics. If there is an instance in which we need to disclose your details to persons outside of BuildAid; for example, when taking up references or obtaining a disclosure from the Disclosure Barring Service (previously known as the Criminal Records Bureau), we will inform you in advance of doing so, unless we are required to disclose this information by law. All candidates applying to work or to volunteer at BuildAid will automatically have their application details saved and retained on encrypted devices. If you would like for us to remove your details from our database at any time, please write to to let us know. Your details will then be removed from our database. If you begin employment with us, we will put together a staff file which will contain your information. We keep the information in this file secure, and will only use it for matters that apply directly to your employment with BuildAid. Once you stop working for us, we will delete this file.

How do I request an information access report?

To request an information access report which details the information we hold about you, please send your request in writing to the BuildAid Data Protection Officer at the following address: Data Protection Officer
Parndon Mill,
Parndon Mill Lane,
CM20 2HP
We aim to issue an initial response to all enquiries within five working days, and will offer a full response to all information access requests within forty working days of receipt. BuildAid has waived its legal right to levy a fee for this service.

Policy updates

This policy was last updated in April 2017. BuildAid reserve the right to make alterations from time to time. Please check this website from time to time for the latest version.

Cookie Policy

Our website may use cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites

Our cookies help us:
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